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To determine your cap size for our wigs, refer to our universal head size chart and measure your head circumference using a fabric tape measure. Here’s a breakdown of the sizes:



Keep in mind that our wigs are not one-size-fits-all. If your measurement falls between sizes, you can typically opt for one size up. Each wig is designed with adjustable straps, an elastic band, and sewn-in combs to ensure a secure and comfortable fit.

For the best fit, choose your exact cap size, or feel free to request a custom-made unit based on your specific head measurements.

Thank you for visiting and shopping at Eliza's Hair Haven. Below are the terms and conditions that make up our complete Shipping, Tracking, and Fulfillment Policy. By completing your purchase, you agree to comply with this policy.

 

1. Order Processing

2. Business Days and U.S. Holidays

3. Estimated Fulfillment Durations*

4. Calculating Your Shipping Window

5. Order Tracking, Status, and Updates

6. Shipping Methods and Costs

7. Order Pick-Up

8. Shipping Delivery

9. Shipping Delays

10. Lost/Stolen Packages

11. Wrong Address Disclaimer

 

1. ORDER PROCESSING

Order Processing marks the beginning of the order fulfillment journey, which includes essential activities like payment verification, crucial for effective order management.

 

2. BUSINESS DAYS

Please note that our business operations, customer service, and order fulfillment occur only on business days. Therefore, any estimated shipping times, delivery schedules, or processing durations mentioned on our website or during checkout should be interpreted in terms of business days. This is important to keep in mind when estimating your order's arrival or when reaching out to our customer support for help.

 

3. ESTIMATED FULFILLMENT DURATIONS

Fulfillment durations refer to the time it takes for us to complete, process, pack, and ship your order. It’s important to understand that this duration does not indicate the delivery date (see sections 6-7). The shipping method chosen at checkout and its associated transit time are separate from the estimated fulfillment durations.

 

Below are the estimated shipping windows,  

4. CALCULATING YOUR SHIPPING WINDOW

Shipping windows will be included in your Order Confirmation email as of July 2023.

To manually calculate your shipping window, start by identifying the fulfillment duration for your order type (see section 3). From the next business day after your purchase, exclude weekends and U.S. holidays, counting only business days (Monday to Friday) until you reach the specified range corresponding to your shipping window. Here’s a step-by-step guide to determine your shipping window:

 

1. Identify the first business day: This is typically the next business day after your order placement.

2. Determine the duration of your fulfillment window: Refer to the Estimated Shipping Durations (section 3) for your specific shipping window duration.

3. Exclude weekends: Do not count Saturdays and Sundays as they are not business days.

4. Exclude holidays: Identify any holidays within your shipping window and exclude them as well (section 2).

5. Determine your shipping window: Use the counted business days to establish the start and end dates for your shipping window, giving you an estimate of when your order should be shipped.

 

By following these steps, you can accurately gauge your shipping window based on business days, aiding in your planning and anticipation of your order's arrival.

 

5. ORDER TRACKING, STATUS, AND UPDATES

The 'Order Confirmation' and 'Shipping Confirmation' emails are your primary channels for updates regarding your order's status and progress. We do not provide individual updates during fulfillment. Instead, you can track the elapsed business days and refer to the Shipping and Fulfillment Process Diagram to determine your order's current stage.

 

Order Confirmation Email:

Upon order placement, you will receive an automated Order Confirmation Email sent to the email address provided during checkout. This email is sent immediately and contains essential information, including your unique order number, detailed order information, estimated shipping window, and any additional relevant details.

 

Shipping Confirmation Email:

You will receive a Shipping Confirmation email once your order has officially shipped within the estimated shipping window. This email includes relevant tracking information to help you monitor your package's progress during transit. Please note that it may take 24-48 hours for the tracking information to be activated and updated on the shipping carrier's website.

 

Tracking Your Package:

To conveniently track your package, click the direct link provided in your shipping confirmation email, or use the full tracking number also included in that email. This link will take you to UPS's website for real-time updates on your package's movements and location.

 

6. SHIPPING METHODS AND COSTS

Please be aware that the shipping method selected during checkout and its associated transit time are separate from the estimated fulfillment durations (section 3). For instance, if you have a Ready-to-Ship order with an estimated fulfillment duration of 3-5 business days and choose UPS Ground as your shipping method (with a transit time of 2 business days, depending on location), you can expect your order to be delivered within a total of 5-7 business days.

 

UPS Ground is our primary shipping method for all packages, typically resulting in deliveries within 2-5 business days, depending on the destination and other external factors. Note that these estimated delivery times may be affected during peak seasons at the postal office, such as holidays and election seasons.

 

UPS Next Day Air is an alternative shipping method available upon request for an additional $35. However, this upgrade only affects delivery speed after your order has been shipped and does not impact processing times or shipping windows.

 

Local Pick-Up is a convenient option exclusively for customers in our local area. Instead of having your order shipped, you can choose to pick it up at our designated location in Philadelphia, PA. This option is especially beneficial for those who prefer to collect their purchases in person or wish to avoid shipping fees.

 

7. SHIPPING DELIVERY

The delivery dates for your package are determined solely by UPS's operations. Generally, the estimated delivery timeframe after your order has shipped is between 2-5 business days. UPS will provide the estimated delivery date within your tracking link, available in your Shipping Confirmation email. Once your package leaves our facility, UPS takes full responsibility for its prompt and secure delivery. While we strive to provide accurate shipping window estimates, we cannot guarantee specific delivery dates as they depend on the carrier's processes and any unforeseen circumstances. Factors such as weather, high shipping volumes, and unexpected events can all affect the actual delivery date. We emphasize that we have no control over your package's status or delivery speed at this point. We recommend using the tracking information provided to monitor your package's status and obtain real-time updates from UPS. For any concerns regarding delivery, please reach out to UPS directly for the most accurate information.

 

8. ORDER PICK-UP

For customers located near Philadelphia, PA, we offer a convenient "Local Pick-Up" option during checkout instead of shipping. Please understand that selecting this option does not impact processing times or shipping windows; the same terms and durations from the Estimated Shipping Duration (section 3) apply. For example, if your estimated shipping duration is 7-14 business days, your Pick-Up ready email will be sent within that timeframe. This email will include all details needed for your pick-up, such as the address, designated times, and instructions. Please note that pick-ups are only available during our regular business hours.

 

9. FULFILLMENT AND SHIPPING DELAYS

We understand the importance of timely package delivery and aim to provide efficient shipping services. However, some factors, both within and beyond our control, can occasionally cause shipping delays. In the event of a delay, we will strive to communicate with you as early as possible. Please be aware of the following potential delay factors:

• Order Volume: During busy periods, such as holidays or product launches, increased order volumes may affect processing and fulfillment timelines. We appreciate your patience during these times.

• UPS Unforeseen Circumstances: Occasionally, unexpected issues may arise within UPS's operations. These include disruptions to their transportation network, technical glitches, or other challenges. While we work closely with UPS to resolve these delays, they are beyond our control.

• Weather and Natural Events: Severe weather conditions or natural disasters can disrupt transportation networks and lead to unavoidable shipping delays.

• Customs and Import Processes (International Orders): For international shipments, customs clearance processes can vary, occasionally causing delays.

 

While we aim to minimize potential shipping delays, we appreciate your understanding and patience if they occur. Rest assured, we are committed to actively monitoring your package's progress and providing timely updates. If you have concerns about a delayed shipment, please reach out to our dedicated customer support team.

 

10. LOST/STOLEN PACKAGES

While we strive to provide reliable shipping through UPS, unforeseen events can occasionally result in lost or stolen packages. Here’s what you need to know:

• Responsibility for Lost/Stolen Packages: Once your package is with UPS, they are responsible for its delivery. If a package is lost or stolen during transit, this situation is beyond our control.

• Assistance for Lost/Stolen Packages: If you encounter issues regarding a lost or stolen package, we recommend contacting UPS directly for assistance, as they have the necessary resources to investigate.

• Tracking and Insurance: To help prevent lost or stolen packages, we encourage you to use the tracking information provided in your shipping confirmation email. Additionally, consider opting for shipping insurance for added protection.

 

We understand the frustration caused by lost or stolen packages and will do our best to support you through the resolution process. Please remember that UPS is responsible for investigating and resolving these incidents.

 

11. WRONG ADDRESS DISCLAIMER

To ensure your package is delivered correctly, please double-check the shipping address during checkout. Once an order is placed, we cannot modify the delivery address to avoid potential disputes and maintain verification. If you need to change your delivery address, we recommend using the UPS My Choice portal for managing and updating your delivery preferences. After receiving your shipping confirmation email with your tracking number, you can create an account on the UPS My Choice portal to make the necessary changes.

 

Thank you for taking the time to understand our Shipping, Tracking, and Fulfillment Policy. We appreciate your effort to familiarize yourself with our processes and guidelines. If you have any further questions or need assistance, please don't hesitate to reach out. We value your support and look forward to serving you.

Length 16’’,18", 20", 22", 24", 26", 28", 30"

Textures Body Wave, straight, kinky straight, deep curl, deepwave.

Wig Type 2x6 HD closure wig, 5x5 HD Closure Wig, 6x6 HD Closure Wig, 9x6 HD Closure Wig