RETURNS, REFUNDS, AND CANCELLATION POLICY

Thank you for choosing to shop with us! We aim to ensure your satisfaction with every purchase. Please be aware that we do not provide refunds for not reviewing our Store Policies before making a purchase, including our Shipping and Returns Policies. Below is a summary of our Returns, Refunds, and Cancellation Policy:

### 1. Return Eligibility
- **Custom Items**: All custom items are final sale and cannot be returned, refunded, or exchanged. Please review customization details carefully before ordering.
- **Non-Custom Items**: These may be returned within 7 days of delivery, provided they are unused and in original condition. A 10% restocking fee applies to all returns. Return shipping costs are the buyer's responsibility unless the return is due to our error.
- **Clearance Items**: All clearance items are final sale and not eligible for returns or refunds.

### 2. Return Process
If your order is eligible for return, please follow these steps:
1. Contact customer support within 7 days of delivery to initiate a return. We will provide the return address.
2. Securely package the item in its original packaging, including all accessories and manuals.
3. Ship the item back using a trackable method and share the tracking information with us. We recommend shipping insurance for protection during transit.

### 3. Refunds and Exchanges
Upon receiving and inspecting the returned item:
- **Refunds**: If eligible, refunds will be processed within 1 business day, minus a 20% restocking fee and shipping costs. The refund will be credited back to the original payment method.
- **Exchanges**: If eligible, we will initiate the exchange process the next business day after receiving the item. Please note that this will begin a new fulfillment cycle, and processing times may vary.

### 4. Damaged or Defective Items
We will accept returns or exchanges only for defective or damaged items. Please inspect your order upon arrival and contact us within 7 days if there are issues, including photos of the damage. Items must be unused and in the same condition as received. Once inspected, we will notify you about the approval of your return or exchange.

### 5. Order Cancellation
Cancellations are only accepted within 48 hours of purchase with a detailed explanation. Full refunds will be issued minus any transaction fees and processed within 1-5 business days. Cancellations requested after 48 hours will incur a 20% restocking fee.

If you do not see your refund after the expected time, please check your bank account and contact your credit card company or bank for processing times. If you still have not received it, please reach out to us for assistance.

Thank you for understanding our Returns, Refunds, and Cancellation Policy. If you have any questions or need support, please don’t hesitate to contact us. We appreciate your business and look forward to serving you!